Housing

Our standard rooms accommodate up to 3-4 people, including the patient, plus family member, caregiver, or friend. Patients with suppressed immune systems are often required to stay in one of 16 suites that can accommodate up to four guests. Each room and suite has a private bathroom, an in-room safe, a television, and a full bathroom with a roll-in shower. Suites include a refrigerator, microwave, coffee maker, dining table, and second television.

Transportation

UNC Hospitals provides a free shuttle service to and from UNC Hospitals and select Clinics. The shuttle provides regular service from the Family House Circle to UNC Hospitals (between Women’s and Children’s Hospitals entrances). The shuttle trip takes 5-10 minutes. A schedule can be picked up at the front desk, but the shuttle also operates on off hours Monday through Friday via request. The is not available on the Weekends or Holidays. Call 984-974-0465 to schedule a pick-up to go to the hospital or return to Family House for times not listed on the schedule.

Family House offers Complimentary Shuttle Service direct to the UNC Hospitals betwee the Women's and Children's Hospital entrances as follows:

Complimentary Shuttle Service

FROM Family House TO UNC Hospitals (between Women’s and Children’s Hospitals entrances). The shuttle trip takes 5-10 minutes.

Monday - Friday schedule:

Saturday - Sunday schedule:

To RETURN to Family House from the Hospital within these hours, be at the shuttle stop 10 minutes before the times listed above. Last shuttle on Saturday and Sunday returns from the Hospital at 6pm.

On Monday - Friday ONLY you can schedule a shuttle for other times. Call: 984-974-0465 (When scheduling a shuttle before 8am, (Monday-Friday only) call the night before)

Taxi Service (Charge)
Towne Taxi—919.244.3910

Shuttle service is also available upon request to UNC Meadowmont and UNC Eastowne Clinics

Link to shuttle schedule pdf

Food

Each family has access to our kitchen and pantry, which is shared among all house guests and is often stocked with communal food and snacks. Individual guests' food storage is also available in this area. There are small refrigerators in the regular rooms for medicine and drinks. Food is not permitted in regular rooms. Volunteer meal providers often provide dinner during the week and breakfast less frequently. These meals are free! We highly recommend that you bring a reusable water bottle to help stay hydrated throughout your stay. An ice machine and water fountains are available for guest use. Our suites, which are for long-term guests, have small kitchens, .

Amenities and Personal Items

Each room at SECU Family House has cable television. You may also borrow books and games. Sanitary items, sharps containers, and toiletries may be requested as needed. We have access to walking trails, a gazebo, a large courtyard with benches and a fountain, and two porches equipped with rocking chairs.

Activities and Attractions

SECU Family House at UNC Hospitals is an active place. On some evenings, you can expect to hear live music or talk with other guests and volunteers. If you want to venture off the Family House campus, the North Carolina Botanical Gardens is only steps away, and there are countless attractions less than a mile away, including the Ackland Art Museum, Carolina Basketball Museum, and the Morehead Planetarium and Science Center.

Courtesy Expectations

Disruptive or irresponsible behavior that threatens the security or well-being of guests will not be tolerated and will result in the loss of House privileges. We also expect that you will help keep the house clean and neat, including your room. Housekeeping provides weekly cleaning and cleaning after departure. There is no smoking inside the House or anywhere on the grounds. Upon admission to the House, all guests will receive more information on specific rules and consequences of disruptive behavior.

Cost

The Family House nightly rate is $54 for a standard room and $72 for a suite. Our actual costs for all that we offer our guests is nearly double those rates, but because of the contributions of our generous donors and kind volunteers, we are able to offer our House at this significantly reduced rate.