Claudette first came to Family House in May of 2016, after working with the Chapel Hill-Carrboro City Schools for more than 16 years. She has lived in Chapel Hill for 20 years and counting. Claudette earned an AAS in Early Childhood Education from Wake Technical Community College. She has tw… Read More

John has more than 20 years of experience in facilities maintenance and project management, and his contributions to Family House - indoor and out - contribute to the health, safety, and comfort of our guests each day. He attended Aiken Technical College and Augusta Technical Institute where… Read More

Susan Anderson comes to us after a long history of management at UNC-Chapel Hill.  Susan managed large and small staffs at the bookstore, auxiliary services, and printing.  During her more than 30 years in Chapel Hill, Susan volunteered at the Interfaith Council managing and servin… Read More

Neal joined Family House in July 2022. Born and raised in Chapel Hill, he earned his Bachelor of Arts in Mathematics from the University of North Carolina at Chapel Hill. After working for over a decade at UNC’s Center for Faculty Excellence, where he helped teachers make websites and … Read More

Rachel joined us in November 2023. She earned her Bachelor of the Liberal Arts at Southern Virginia University, studying English and history specifically. She was born and raised in New York before moving to North Carolina right before Highschool. Since graduation, she has been studying… Read More

Nilsa was a housekeeper at Family House for nearly two years before being promoted to Housekeeping Supervisor in June 2024. She loves making Family House clean and comfortable for our guests. Outside of work, Nilsa enjoys decorating, fashion, and making TikToks with her daughters. Born and r… Read More

Lori Matteson joined SECU Family House in April 2022.  Growing up in Orlando, she headed to the University of Florida for her postsecondary education in Business and Marketing.  After 17 years of Sales, Marketing, and Business Development in the corporate world, she focused on fami… Read More

Shelley joined us in December 2021 as Finance Associate. She was born and raised in Portland, Oregon and earned a Finance degree from the University of Oregon. After working as an Executive Director for the Portland VA Research Foundation for the last 19 years, Shelley moved to follow her fa… Read More

Lauren joined Family House as the HR Manager in June of 2023. Originally from Chicago, Lauren lived for several years in Denver, CO, where she worked as an employment attorney and HR manager of a local restaurant group. She finally escaped the cold and landed in beautiful Chatham County, NC.… Read More

Some might call Tim a true Renaissance man.  Teacher, Artist, and talented in building and repairing items, he graduated from Pitt”, ie University of Pittsburgh, teaching 1st and 4th graders for several years. After moving to Virginia, he worked for a manufacturing company in tech… Read More